fbpx

FAQ

1. Do I need to set up an account to place an order?

You can only complete the order as a registered customer. If you are a new customer and you want to register, you can click on the Register button to fill in your personal information.
Your address will be inserted directly through registration in the order form.

2. Is my personal information kept private?

Your personal information is kept private and confidential, and will never be shared with a third party.
For more precise information, please check the dedicated section in our Terms and Conditions.

3. I've forgotten my password - What should I do?

To reset your password, follow the Forgot your password instructions in My Account.

4. Which payment methods does savacouture.com accept?

We accept the following payment methods:
§ Credit card
§ Paypal

5. How long does delivery take and how much will it cost?

Delivery normally takes from 5 to 10 working days within EU.
Shipping costs are 19 EUR.

6. How much duties and taxes will I have to pay?

Taxes and duties are calculated according to your shipping destination.
You will have to pay for them if they apply when receiving your package at your local customs office.

7. Can I change or cancel my order once it has been placed?

Before your purchases have been prepared for shipment we can cancel your order, change an item, change the size or edit your billing and shipping details.
Please be aware that we are unable to combine orders or add pieces to an existing order once it has been placed.
If you need to make any changes, please contact our customer service on info@savacouture.com for assistance.

8. How can I track my order?

Once the parcel with your order leaves our warehouse you will receive an automatic email with the EMS tracking number to follow its journey.
You will also have the ability to track your parcel through your account in the My Orders section.

9. How do I return or exchange an item?

Making a return or exchange is very easy. You have 30 days of time to decide to return an item.
Simply get in touch with us via info@savacouture.com and include your order reference number in the title.

10. Will I be refunded the full value of my order?

Shipping costs are not refunded, unless your items are faulty/wrongly delivered. All sales taxes are included in your refund if your order has been sent to a destination within the EU.
Outside the EU, customs duties and sales taxes are non-refundable. You may be able to recover these costs by contacting your local customs bureau directly.

11. Which size should I go for?

You will find a link to a size conversion chart on every product page, to help you convert international sizes.
If you need more help, our customer service team can answer all your questions regarding the items fit: please send an email to info@savacouture.com to contact us.
In case the size that you ordered should not fit, you can easily return your items within 30 days.